Portland Furniture Online.com Policies
Sales Terms and Conditions
1. All sales are final.
2. Clerical errors are subject to correction.
3. All Internet sales require a 50% deposit at the time of purchase. Online payments may be made using Visa, Discover, MasterCard, or American Express.
4. Balance must be paid in full 5 days prior to delivery (No COD's.)
5. You must accept delivery within 30 days after the merchandise has been received from the manufacturer, unless otherwise stated on the front of this contract.
6. You are responsible for measuring to be sure merchandise will fit through doorways, stairways, into elevators, etc.
7. Drivers cannot deliver furniture if someone 18 years or older is not at home at the time of delivery.
8. Drivers cannot handle furnishings that are not listed on the delivery documents. This includes, but is not limited to, electronic components (e.g. televisions, computers, stereos).
9. Pickup merchandise must be returned to the pickup location for service.
Sorry, we do not accept C.O.D.'s. All unpaid balances are due 5 days prior to delivery. If you choose to pay your balance by credit card, stop by any Porlandfurnitureonline.com location with your sales order number or call 503-546-5468 at least 5 days prior to your scheduled delivery or pick-up date.
Porlandfurnitureonline.com drivers cannot handle furnishings that are not listed on the delivery documents. Please clear the area where your new furniture is to be placed.
If you need to postpone your delivery, you must call Customer Service 72 hours prior to your scheduled delivery date. If no one is home for the scheduled delivery, you will be charged a re-delivery fee.
You will be contacted 24 hours prior to delivery and given a 4 hour window for delivery. Requests for specific times cannot be honored. Deliveries begin at 7 am.
At your request our delivery service will:
Remove the cartons and packaging materials from your home.
Place cartons and packaging materials at the location of your request, on your property.
Assemble bed frames, mattresses and boxsprings, headboards, footboards, wall units, china cabinets, dinette sets, lofts, bunks, captain's beds, all accessory hardware and attach mirrors to dressers. (We are unable to attach bed frames to merchandise purchased elsewhere)
Place the furniture where you would like it in the room.
Upon delivery if furniture is damaged furniture will be touched up or replaced. Both parties (Delivery Company & Customer) must agree on type of damage to furniture. If damage is minor, furniture would be touched up. If furniture is major, furniture would be replaced.
Every effort is made to ensure your furniture arrives in good condition. However if your furniture requires service please call Customer Service at 1-800-267-5691 within 2 business days of delivery.
Purchases may be cancelled, in writing, within 48 hours of original order date.
Purchases cancelled after 48 hours are subject to a charge of 25% of the purchase price.
It is the consumers responsibility to pay for the transportation of the furniture back to Portland Furniture.
All refunds must be accompanied by original sales order receipt.
All refunds of cash and check payments will be refunded from our main office and require up to 2 weeks for processing.
There will be no refunds on merchandise that has been accepted by the customer. In the event that merchandise we deliver has a defect, we will inspect the furniture in your home, and repair or replace at our discretion.
How Portland Furniture Online.com protects the information you provide
The information Porlandfurnitureonline.com gathers is never shared with anyone, except in connection with your order. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. Information on financing applications goes directly to the financial institution that handles the financing, not to Porlandfurnitureonline.com. Technically, this shared information does pass out of our direct control, but Porlandfurnitureonline.com makes clear to financial companies and manufacturers / shippers we work with that we expect your information to be handled appropriately.
We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or your financing application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control.
It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.